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Last Updated: September 2024

At Optimal Care Behavioral Health Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website or use our products and services.

By accessing our website or using our products and services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand your rights and responsibilities regarding your personal information.

  1. Information We Collect

    We may collect the following types of information:

    • Personal Information: This may include your name, email address, phone number, postal address, and any other information you provide when filling out forms on our website or when contacting us.
    • Usage Information: We may collect information about your interactions with our website and services, such as your IP address, browser type, operating system, and browsing behavior.
    • Cookies: We use cookies and similar tracking technologies to collect information about your browsing preferences, such as the pages you visit, the links you click, and other actions you take on our website.

  2. How We Use Your Information

    We may use your personal information for the following purposes:

    • To provide and maintain our products and services.
    • To communicate with you and respond to your inquiries.
    • To improve and personalize your experience on our website.
    • To send you marketing communications, promotions, and updates if you have provided your consent.
    • To monitor and analyze website usage and trends.

  3. Sharing Your Information

    We may share your personal information with third parties, including:

    • Service Providers: We may share information with trusted service providers who assist us in providing our products and services and maintaining our website.
    • Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request.

  4. SMS Terms and Conditions

    SMS for Consent Communication

    The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

    Types of SMS Communications

    Upon consenting to receive text messages from Optimal Care Behavioral Health Services, you may receive communications related to appointment reminders, service updates, and special offers. Please note that standard messaging disclosures apply.

    Message Frequency

    Our SMS message frequency is estimated to be between 1 to 5 text messages per week, depending on service updates and customer engagement.

    Potential Fees for SMS Messaging

    Carriers may charge fees for each message sent or received. These fees can vary based on the carrier’s pricing structure and whether the message is sent domestically or internationally.

    Opt-In Method

    Customers may opt-in for SMS messaging from Optimal Care Behavioral Health Services verbally during a call initiated through our website (https://www.optimalcarebhs.com). During the call, customers will be asked:

    “Do you agree to receive texts from Optimal Care Behavioral Health Services? Message frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt-out. See our privacy policy at https://www.optimalcarebhs.com/privacy-policy.”

    This consent agreement will not be shared with third parties and affiliates for marketing purposes. No SMS communication will be initiated without customer consent.

    Opt-Out

    Customers can opt out of SMS messaging from Optimal Care Behavioral Health Services by replying STOP at any time to any received SMS message. Once opted out, they will receive no further SMS communication. Customers can opt back in at any time by replying START.

    Standard Messaging Disclosures

  5. Data Security

    We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

  6. Changes to This Privacy Policy

    We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be modified accordingly.

  7. Contact Us

    If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us.

Optimal Care Behavioral Health Services